Frequently Asked Questions
On Covid-19 Developments
Welcome friend with the current situation, we know you have questions. We wanted to answer a few here, for you.
Are You Open During Covid19?
Buy online, and we'll safely pack it up and put it in your trunk. Socially distant shopping!
The health of our community of stylists and clients is our focus and top priority. We are monitoring the situation closely and strongly encouraging stylists to follow CDC recommendations for COVID-19 by practicing social distancing and frequent hand-washing, sanitizing, etc. We are also very aware that our stylist community, who are small business owners, are being deeply affected by this as they rely heavily on being able to see clients.
At this time, we are currently helping to temporarily phase out Install and Wig Customization appointments in all possible areas. An AT&M concierge can help you figure out the best options in your area.
To connect with our Customer Service and Concierge teams, text CURBSIDE HAIR HELP to 678-404-2477. They are ready & available Monday - Saturday 7 AM- 5PM PST to answer any questions or concerns.
these units, #wigs will be your go-to ready2wear protective style for achieving a brand new look at home. Made from 100% virgin human hair, and customizable to fit your unique look.
#Open during #Covid-19 #Coronavirus #Lockdown #Qurantine
Where is the hair coming from? Is it safe?
The hair, extensions & wigs that’s currently available in-stock ready for pick up Curbside is from our Atlanta Georgia warehouse in the USA & was received before the COVID-19 pandemic.
I want my hair shipped to me where is the hair coming from? Is it safe?
The hair that’s currently being shipped from our warehouses in the USA was received before the COVID-19 pandemic.
The hair followed the usual quarantine process that all shipments receive and was released to our U.S. warehouse months before concerns arose. Our warehouse employees always follow safety precautions when handling our product, but have been especially diligent to follow all guidelines outlined by the CDC during this time, including staying home from work.
Are you still booking appointments?
We are currently in the process of temporarily pausing and phasing out our in-person services and helping our install stylists adjust their booking schedules. We're also working on initiatives that can help our community and small businesses during this time so that the burden is a bit lessened. Because each state is following different guidelines (some are observing Shelter in Place, some are not), we are working with businesses in each state to support their current states of emergencies.
Will my package ship on time?
Yes, it will ship on time; there are no delays.
These are unique and difficult times for everyone. Your At&m family is always at the ready to offer support to our stylists and customers whenever we can. Please contact Customer Service 678-404-2477 if you have any other questions or concerns, and practice all health and safety precautions that you can. We are a community that relies on each other and must band together at this time.
Wishing you good health and happiness,
All that & More Custom Hair, Extensions, Wigs & Hair-loss Solutions
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